Please read the FAQs, or contact us below if you need help
Frequently Asked Questions
Why doesn’t the calendar let me choose the date I want?
We only take orders on the day you want the order delivered, although you can pre-order after end of service for delivery on the next available day
I can’t log in and can’t remember my password – what do I do?
Please visit the lost password page to set a new password, or order as a guest if you prefer
Will you deliver to my area?
You can order to any SO41 or BH25 post code – please get in touch if you are very close by and we will try to accommodate you
My order hasn’t arrived on time, what should I do?
While we will try our hardest to get to you at your chosen time, we may be slightly early or late – please contact us above to check on your order status
Your web site isn’t accepting my card
Please make sure you enter your registered card address – you can choose to deliver to a different address at the checkout
I keep getting returned to the login page after entering my details correctly
Please try clearing cookies in your browser
Why won’t the website accept my postcode?
You must enter a post code starting SO41 or BH25 to order online – please make sure you are using the letter ‘O’ not the number ‘0’ in your postcode
Why won’t the website accept my voucher code?
If you have a voucher code for a specific product, please make sure you add that product to your basket before you apply the discount voucher code.
Why can’t I log in to my account?
When you create a new order make sure to tick the “create account” option. If you have lost your password use the password reset page.