Help / Contact

Please read the FAQs, or contact us below if you need help

    Frequently Asked Questions

    Why doesn’t the calendar let me choose the date I want?

    We only take orders on the day you want the order delivered, although you can pre-order after end of service for delivery on the next available day

    I can’t log in and can’t remember my password – what do I do?

    Please visit the lost password page to set a new password, or order as a guest if you prefer

    Will you deliver to my area?

    You can order to any SO41 or BH25 post code – please get in touch if you are very close by and we will try to accommodate you

    My order hasn’t arrived on time, what should I do?

    While we will try our hardest to get to you at your chosen time, we may be slightly early or late – please contact us above to check on your order status

    Your web site isn’t accepting my card

    Please make sure you enter your registered card address – you can choose to deliver to a different address at the checkout

    I keep getting returned to the login page after entering my details correctly

    Please try clearing cookies in your browser

    Why won’t the website accept my postcode?

    You must enter a post code starting SO41 or BH25 to order online – please make sure you are using the letter ‘O’ not the number ‘0’ in your postcode

    Why won’t the website accept my voucher code?

    If you have a voucher code for a specific product, please make sure you add that product to your basket before you apply the discount voucher code. For any other problems, please contact us.

    Why can’t I log in to my account?

    When you create a new order make sure to tick the “create account” option. If you have lost your password use the password reset page.